These General Terms and Conditions (GTC) apply to all services offered by Privent AG (hereinafter "Privent"). By using services from Privent, you accept the following terms and conditions unchanged and in full.
Privent is a software-as-a-service provider for the management of events and the processing of ticket sales. Ticket purchasers (hereinafter "ticket Purchasers") can purchase tickets for events, among other things, via the sales channel described in Clause 1.2. Privent enables the direct conclusion of a contract between the event organizer and the ticket purchaser.
The subject of these GTC is the use of services that Privent provides to ticket purchasers via the web platform (accessible at "privent.ch"). which takes place as a stand-alone platform, but also as a form integrated into external websites. The agreement to these GTC is made by using the corresponding services.
Privent AG acts in the sense of Art. 20 para. 2 VAT Act as a direct proxy and represents the designated organizer. Thus, the party represented by Privent AG is deemed to be the service provider vis-à-vis the service recipient.
For the purchase of a ticket and the resulting contract, the required personal data must be truthfully provided by the ticket purchaser. Furthermore, the provision of a valid e-mail address that can be accessed by the ticket purchaser is mandatory. This ensures that registration and/or order confirmations can be sent correctly.
The organizer is entitled to print this data on the tickets. Only the person named on the ticket will be admitted to the booked event. If a purchaser books tickets for more than one person, he must ensure that the personal details of all persons are provided completely and truthfully.
The contract between the ticket purchaser and the organizer is only concluded once the tickets have been made available to the ticket purchaser via the platform or sent to him by e-mail.
Tickets are delivered exclusively in digital form. Purchased tickets will be shown to the ticket purchaser immediately after purchase and will also be delivered to the previously defined e-mail.
The ticket Purchaser is obliged to check the Tickets immediately upon receipt. In the case of personalized tickets, the Ticket Seller is in particular obliged to check whether the personalized details printed on them are correct.
If the ticket Purchaser does not have access to the purchased Tickets either in the platform or by e-mail after the purchase, he/she must contact the telephone number or e-mail published on the Privent website within 3 working days.
The ticket purchaser is responsible for the safekeeping of the tickets until the event.
A ticket gains its validity only upon Privent’s full receipt of the total amount defined in the contract. A ticket issued but not paid for will result in rejection at the event access control.
Unless otherwise requested by the organizer on the platform or the ticket, the ticket is valid in digital and printed form.
The organizer is entitled to explicitly request the ticket in printed form. The ticket must then be printed on white DIN A4 paper. It is the responsibility of the ticket purchaser to ensure that he has the necessary technical equipment for this.
In any case, the ticket purchaser must ensure that the printed QR code is unchanged and legible. If the QR code cannot be read correctly due to damage or falsification, there is no entitlement to admission to the event.
The organizer may refuse admission to the event if several printouts, duplicates, copies or imitations of a ticket are in circulation and a holder of a printout, copy or imitation of the respective ticket has already been granted admission to the event. In particular, the organizer is not obliged to verify the identity of the ticket holder with the ticket purchaser or to verify the authenticity of the ticket. If a ticket holder is rejected for this reason on the occasion of the access control, there is no claim to reimbursement of the fee.
Payments by means of the available online payment methods (VISA, MasterCard, TWINT, PayPal) are processed via the e-payment platform Saferpay (www.saferpay.com). It is at the discretion of the organizer which payment methods are available. After successful debiting of the specified means of payment, the ticket purchased for it becomes valid.
If permitted by the organizer, tickets can be paid for by QR invoice. Only the QR code generated for this purpose may be used for payment.
The ticket purchaser binds himself to the resulting contract with the order. However, the tickets become valid only upon Privent’s receipt of full payment of the total amount.
Unless otherwise defined in the contract, payment for the ticket is due within 7 days of purchase, but no later than two days before the event.
The responsible contractual partner of the ticket Purchaser for the implementation of the event arranged by Privent or the provision of the service associated with the ticket is the respective event organizer. Therefore, the organizer alone decides on the possibility, the conditions and the processing of a return and refund or an exchange of purchased tickets for events, but in no case Privent.
The organizer alone decides whether and under what conditions personalized tickets may be transferred to another person. If a transfer is permitted, only the first purchaser can have tickets transferred.
If an organizer decides to postpone an event or change a venue, the ticket is valid for the postponed date or the new venue, respectively, regardless of the reasons for postponement. It is at the organizer’s discretion to decide whether tickets can be returned, refunded or exchanged.
Privent AG is responsible for the chargeback and refund process of payments made via the SIX Saferpay payment platform. If the ticket purchaser is eligible for a chargeback or refund, this will be handled with Privent AG.
Privent is liable, regardless of the legal grounds, only for damages caused by gross negligence or intent and which lie within its area of responsibility. Privent is not liable for damage caused by an authorized auxiliary person or a subcontractor selected and instructed with due care in the performance of his/her duties. Liability for indirect and consequential damages is excluded to the extent permitted by law. In particular, the provider excludes any liability and warranty for compatibility of the provided data systems to the end devices or computer programs used by the client or due to incomplete/interrupted transmission of data via data transmission systems of third parties and for other services of third parties. In particular, Privent assumes no liability for financial loss, personal injury or property damage in connection with the organization and implementation of events.
Privent shall not be liable for damages resulting from the use of the Privent platform or its integration in third-party environments due to disruptions, interruptions and overloads of the IT system on the part of Privent, its suppliers or the user. Privent disclaims all liability for any damage caused by misuse and illegal interventions in the system.
Privent is further unable to verify whether the event organizer correctly and completely fulfills its performance obligations arising from or in connection with the contract between it and the respective ticket purchaser. For breaches of contract such as, in particular, inadequate organization or execution of the event, cancellation of events in breach of contract, inadequate quality of services and breach of the ticket purchaser’s obligations when attending the event, the Organiser or the ticket purchaser shall be exclusively liable, but in no case Privent.
The website, platform as well as their contents of Privent (hereinafter referred to as "contents") are protected by copyright and belong, unless otherwise specified, exclusively and comprehensively Privent. The reproduction, distribution, transmission, modification, linking or use of the contents for public or commercial purposes is prohibited in any form without the prior written consent of Privent.
Privent reserves the right to change these Terms and Conditions at any time without giving reasons. Such changes do not apply to orders already placed. Should individual points of these General Terms and Conditions be or become invalid, this shall not affect the validity of the rest of the contract.
In case of disputes with Privent, Swiss law is applicable. The place of jurisdiction is St. Gallen.